What have you learned so far?

Useful for.

Projects that have been going on for a while. Projects where we’re rebuilding something/ building on top of an existing prototype/

How to do it.

This is more of an open session, a chance to understand what they have and have not tried yet. Make sure to write out a list of all the questions you want to ask the client, then just ask them in a Q&A format.

A good example. Public Safety Assessment. See the list of questions we put together here.

Time needed. Keep it to around 15 minutes and no more.